Reference

Terms that shape your z101 account

Our Terms & Conditions set the account rules for Blackjack, Castle Builder, Football Strike and Spribe Aviator, plus UPI, Paytm and PhonePe wallet use, withdrawals, device access and…

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India rules behind your account

z101 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions are the agreement between you and z101 when you create an account, enter the lobby, use the wallet or contact us about account changes. They explain how we treat identity checks, game settlement, promo availability, payment records, withdrawals, inactive balances and changes

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to the terms. Access is not the same in every Indian location; it depends on local law and is available where local law permits. If any part of these terms conflicts with a legal requirement that applies to you, the legal requirement controls that part. We
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may update the terms when product rules, security checks or payment processes change, and the current version applies when you continue using your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Ask us about these terms

Questions about Terms & Conditions should come through account support, because we need the right account record before we can explain a wallet entry, promo rule, verification request or game settlement.

Chat from account menu Use in-account chat when your question concerns a current balance, game round, promo condition or withdrawal step. Chat lets us link your message to the account record without asking you to share sensitive login data.

Email for term disputes Send an email when you need a written answer about an account restriction, settlement outcome, payment trace or change request. Include dates, transaction IDs and screenshots only when they relate directly to the terms issue.

Wallet query trail For UPI, Paytm or PhonePe questions, share the payment reference shown in your app and the wallet entry time. We use those records to match the Terms & Conditions rule that applies to the transaction.

ACCOUNT CARE

How we keep terms clear

Our terms process is designed around records you can check: account actions, wallet entries, device access, cookie consent and support messages.

Account data use

Terms-related data covers your account profile, wallet activity, game settlement records and support history. We use it to apply account rules, trace disputes and maintain records required for security and legal checks.

Cookie choices

Cookies help keep sessions active, remember language choices and detect unusual access patterns. Our terms explain that some cookies are needed for account security, while other settings may be changed through your device controls.

Login protection

Your password, OTP checks and device signals help us decide whether account access looks normal. If we see unusual behaviour, the terms allow extra verification before wallet actions or account changes continue.

Record retention

We keep account and payment records for as long as needed to manage disputes, meet legal duties and protect the wallet. When records are no longer required, they are removed or separated from direct account use.

Change requests

If your mobile number, email or profile detail needs correction, contact support from the account route when possible. We may request verification before changing anything that affects access, payment history or account identity.

Terms updates

When we change these Terms & Conditions, we publish the revised wording on this page. Continued account use after a change means the updated terms apply to future wallet actions and lobby activity.

Terms questions before you join

This FAQ explains how the Terms & Conditions affect your account before and after you join. It focuses on practical points: eligibility, identity checks, payments, withdrawals, data, account changes and contact routes. Read these answers with the full terms above, because a short answer cannot replace the actual rule that applies to your account action.

They apply when you create an account, log in, use the lobby, enter games, make UPI, Paytm or PhonePe transactions, request withdrawals or contact support. Future actions are handled under the current version shown here.

Access and eligibility depend on local law and are available where local law permits. If your location, identity check or account status does not meet the terms, some features may be restricted or unavailable.

The terms explain how payment references, wallet entries and verification checks are used when deposits or withdrawals are processed. Keep your app receipt because support may need it to match a payment to your account.

Contact support with the game name, round time and account details relevant to the issue. We check the recorded settlement data against the Terms & Conditions rule for that game or lobby activity.

Yes. The terms allow verification when it is needed for account access, payments, withdrawals, security checks or legal duties. We may pause certain account actions until the requested documents or checks are completed.

Use in-account support when you can access the account, or email us if access is blocked. We may ask for verification before changing a mobile number, email address or detail linked to wallet history.

We place the current Terms & Conditions on this page. If you continue using your account after an update, the revised wording applies to later account access, wallet actions and support requests.

Terms that shape your z101 account

Ask us about these terms

How we keep terms clear

Account data use

Cookie choices

Login protection

Record retention

Change requests

Terms updates

Terms questions before you join

01 When do the Terms & Conditions apply to my account?

02 Can I use z101 from anywhere in India?

03 How do the terms affect UPI, Paytm and PhonePe payments?

04 What happens if a game settlement looks wrong?

05 Can z101 ask me for identity checks?

06 How can I request a correction to my account details?

07 How will I know if these terms change?

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